Welcome to Olli Ella!
Shipping & Delivery
*PLEASE NOTE. We are currently experiencing minor dispatch delays, during the promotional period. Thank you for your patience and support.*
Did you know that orders placed on our European website are sent from our warehouse in the UK?
| STANDARD DELIVERY | EXPRESS DELIVERY |
| 15th Dec | 16th Dec |
*Please note, the above dates are guidelines from our Shipping partners, and Olli Ella cannot be held responsible for delivery times. Please allow as much time as possible to order in time for Christmas.
| Country | Standard Shipping | |
| TIER 1 | Belgium, Netherlands | € 10,95 |
| Germany, France, Austria | € 11,95 | |
| Denmark, Czech Republic, Luxembourg | € 19,95 | |
| TIER 2 | Italy, Liechtenstein, Poland, Portugal, Romania, Slovakia, Spain, Sweden | € 22,95 |
|
|
€ 25,95 | |
| Bulgaria, Croatia, Finland, Hungary, Ireland, Lithuania, Slovenia | € 29,95 | |
| TIER 3 | Latvia, Serbia | € 39,95 |
| Malta, Norway, Switzerland | € 49,95 |
Don't see your country? We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to and select your shipping destination to see which site to order though.
Orders placed before 12 pm will be processed the same day. Orders placed on weekends or bank holidays will be processed the next business day. We will endeavour to process all orders within these time frames, however, there may be delays during busy sale periods. Once an order has been placed, please allow 3-7 business days for delivery. Please note that these are estimated delivery times and depending on the postal network, this may vary slightly.
If you have purchased any products on pre-order, please note that your entire order will be dispatched once all items are in stock.
|
Country |
Delivery Period |
|
Netherlands, Belgium & Germany |
2-4 days |
|
Denmark, Luxembourg |
2-4 days |
|
Austria, Poland, Lithuania, Monaco & Liechtenstein, France |
2-6 days |
|
Ireland |
2-4 days |
|
Bulgaria, Estonia, Finland, Italy, Latvia, Portugal, Spain & Sweden |
3-7 days |
|
Croatia, Czechia, Hungary, Romania, Slovakia, Slovenia, Bosnia & Herzegovina |
3-10 days |
|
Serbia |
5-10 days |
|
Greece, Iceland |
5-7 days |
GLS will arrange for the delivery of goods to the address provided as a preferred delivery address.
Olli Ella is not responsible for any import duties, taxes or delays that may occur during shipping.
If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise.
Please note that we may not be unable to cancel orders, change shipping methods or products during busy sale periods.
Please allow up to 5 business days for orders to be dispatched during busy sale or launch periods. Our warehouse will be working overtime to ship out an increased volume of orders during sales periods so please keep this in mind as we are unable to change or cancel orders once your order has been finalised.
Once your order is dispatched you will receive shipping confirmation, plus tracking details for your order.
Great! We'll get that shipped out to you as soon as your item is in stock. Please note that if you have any other items in your cart that are not on pre-order, your whole order will ship together once your pre-order item is in stock.
If you have any questions about this, simply reach out to our Customer Happiness team at customerservice@olliella.com or catch them on the live chat, via our website.
Please note that we are be unable to cancel orders, change shipping methods or product after an order has been made.
As there is a small window between when you place your order and our warehouse team picking and packing it, we are often unable to change an address once the order has been placed. If you have entered the wrong address, please contact our customer happiness team immediately at customerservice@olliella.com, ensuring your email subject title is “Urgent – Address Change” and they will do their best to try and catch it.
If you have received a tracking number already, we recommend giving your courier a call and asking them to redirect your order.
Olli Ella cannot be held accountable for failed deliveries resulting from an incorrect address entered at purchase. If your package is returned to sender, please contact us and we’ll be happy to issue a store credit for the value paid, minus any shipping fees.
Please note: Any delivery addresses received incomplete or that require changing on an order will delay the dispatch and delivery time.
We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to and select your shipping destination to see which site to order though”
Any orders shipped to EU countries will not have to pay import duties on their order. VAT will be added at the cart. If you are in a country that is outside of the EU, you may be subject to customs fees. To check these duties, please check with your local customs authority.
No, as we are sending out of the EU only. Non-EU countries will have to pay duties. Non-EU countries we ship to that will have duties applied:
- Iceland
- Liechtenstein
- Norway
- Switzerland
- Northern Ireland – Ships from UK.
We work with DPD for our EU orders.
Our warehouse is located in Ipswich, United Kingdom.
Returns
*Please note, any purchases made during our Black Friday Promotions, as per our exisiting returns policy below, are strictly not eligible to be returned*
Olli Ella is committed to delivering high quality products to our customers. We understand that sometimes things can go wrong.
We offer full refunds or 110% credit notes, if the product does not meet quality standards or if you change your mind.
Some conditions as follows;
- Is returned within 30 days of order delivery
- Item arrived faulty
- Has not been used or worn
- Is not soiled or damaged
- Has original packaging and tags
- Item was not purchased on sale
- Due to hygiene reasons underWARES briefs and bodysuits are unable to be returned for a change of mind or incorrect size purchase
If all of the above conditions are met, please use the below process when requesting to return product:
- Contact our Customer Happiness Team on customerservice@olliella.com to request your return. Please explain the reason for your return and request your credit note or a refund. Don't forget to reference your order number. If you believe you have received a faulty item, please also send photos to support your claim.
- Please return your product in original packaging and return within 30 days of receiving your order.
- Download and complete your returns form, please pop this in with your return item.
- Return your product to the below address:
OLLI ELLA EU RETURNS ADDRESS
Hemisphere Freight Services
Unit 5, Ridgeway, Great Blakenham
Ipswich, IP6 0FR
Please note returns sent to any other Olli Ella address will not be accepted and/or may incur a €20 redelivery fee
Packages received after this period will not be accepted. We suggest using a tracked service to ensure your return reaches us safely.
Once we receive returned goods and they prove to be in original condition with packaging and documentation, we will process the credit note or refund. Please note that Olli Ella is not responsible for transit costs for returned items. These are at the customer's expense unless a product has a fault.
If you’d like to contact us about a product that you received as a gift. Please make sure to provide us with the name or email address of the original purchaser so we can locate their order and assist you further.
If the purchase was made through one of our stockists, please refer to the below section “I purchased through a stockist”
If your purchase is still within their returns window, please reach out to them directly and they will be more than happy to look after you. Alternatively, if this period has been exceeded, you can reach out to our wholesale team on sales@olliella.com, who will be happy to look into this for you.
To ensure they can help you as quickly as possible, please provide the following information:
- Product Name
- Photos of any fault along with the swing tag, showing the Olli Ella batch number
- Stockist Name
- Date of purchase
- Any proof of purchase you may have
Where a credit note is issued, it will be at 110% of your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed, it will then be available to use immediately through our online store.
Faulty or damaged items can be returned by following the above process. Please contact customerservice@olliella.com