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Olli Ella’s Loyalty Club Terms Of Use
Some boring but important legal stuff on the Loyalty Club.
Membership
The Loyalty Club, Olli Ella’s loyalty program (the “Program") is offered by Olli Ella Enterprises Pty Ltd. ("Company") to customers making purchases and to potential customers on the region applicable Olli Ella website olliella.com/ eu.olliella.com/ au.olliella.com/ us.olliella.com. Company will extend certain perks and privileges as described in more detail herein, and additional offers may be extended from time to time. These terms and conditions (hereinafter "Terms and Conditions") form the agreement (the "Agreement") between you ("Member") and Company with respect to the Program.
Members' Acceptance of Terms
By participating in the Program, Members agree to the terms and conditions, rules, regulations, policies and procedures of the Program, including, without limitation, these Terms and Conditions, including the provisions below dealing with mandatory arbitration of all disputes on an individual (i.e., non-class action) basis. Each Member is responsible for remaining knowledgeable about the Program Terms and Conditions. Company reserves the right to disqualify Members who have violated any of the Program Terms and Conditions.
Company's Right to Change/Cancel Program
Company may alter, limit, modify or terminate the Program, the Program structure, any other feature of the Program, or these Terms and Conditions in its sole and absolute discretion at any time and in any manner without notice. Your continued participation in the Program will confirm your acceptance of such changes.
Membership Eligibility
The Program is open to Australian and International residents. Membership is limited to individuals only and is limited to one account per individual. Membership is not available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual, unless written approval is received in advance from Company, in its sole and absolute discretion.
Membership Enrolment
Individuals can enrol by creating an account at olliella.com/ eu.olliella.com/ au.olliella.com/ us.olliella.com. Member must provide information accurately and completely when creating an account. Company reserves the right to refuse membership to any customer who does not follow the enrolment procedures. Member should promptly advise Company of any changes to their personal account contact information, such as name, and/or email address, by visiting olliella.com/ eu.olliella.com/ au.olliella.com/ us.olliella.com and updating their Member account.
Program Communications
Members agree to Company communicating with Members about marketing via mail, email, SMS and other channels, including about special Member promotions, offers and more. Company will also use these channels to communicate the Member’s tier status, notify Member of eligibility for a benefit, communicate Program changes and more. Please note that even if you opt out of receiving marketing or promotional communications, Company may continue to send you non-marketing or non-promotional emails, such as those about your account or our ongoing business relations.
Company is not responsible if you don’t notify us of any change of details, which may result in you not obtaining any benefit or the loss or downgrade of your Loyalty Club level.
Data Privacy
See Privacy Policy for information about the Company's privacy policy.
Returns
Merchandise returns must be made in accordance with Company's return policy available at Returns and Refunds. Upon the return of an item, the spend amount applied to Program Level status and points accrued for the original purchase will be deducted from the Member's account.
Eligible Purchases
Purchases of merchandise after promotional offers have been applied, before shipping charges and tax have been applied, made on our website count toward your Program tier status. A gift card purchase will be applied to Tier Level earnings. Purchases made with an Olli Ella gift card as method of payment are not eligible for Tier Lavel Earnings. Additional items may be excluded from Tier Level accumulation at the sole discretion of Company.
Tier Status
Program tier status is based solely on a customer’s total dollar spent using the email address registered with a loyalty account on applicable Olli Ella website olliella.com/ eu.olliella.com/ au.olliella.com/ us.olliella.com
The criteria for each Tier are as follows and are subject to change at any time.
Australia & United States:
Tier 1 (Family): Free to join
Tier 2 (Silver): $300 12 months spend
Tier 3 (Gold): $500 12 months spend.
Tier 4 (Rainbow): Invitation only. Exclusively 12 month tier status only.
United Kingdom & European Union:
Tier 1 (Family): Free to join
Tier 2 (Silver): £/€200 12 month spend
Tier 3 (Gold): £/€400 12 month spend.
Tier 4 (Rainbow): Invitation only. Exclusively 12 month tier status only.
For more information on Program tiers, see The Loyalty Club.
Valid Email Address
A current, valid email address is required for a Member to be eligible for select benefits, offers and updates. Member must notify Company of change of email address by updating Member account information online. Member may forget the password to their account as often as they please.
Refer a friend: [Give £/€10 get £/€10] or [Give $15 get $15]
Members can refer a friend via the referral box on the Members personal account page or via their unique referral link.
To qualify, the friend must be a new customer and have a valid email address. Once the friend has made a purchase using the unique referral link, the Member referrer will receive an email advising them of the successful referral and £/€10 / $15 in play points equivalent will be automatically added to their account.
*Minimum first time spend £/€60/$100.
Right To Revoke
Company reserves the right to revoke the membership of any Member in the Program and/or revoke any or all benefits the Member may be entitled to, if in the sole and absolute discretion of Company, a Member abuses any of the Program privileges, fraudulently uses the Program, fails to comply with these Terms and Conditions or otherwise earns benefits through deception, forgery and/or fraud.
No Transfer
Program benefits may not be transferred, purchased, sold, assigned, auctioned or traded, including, without limitation, by death or as part of a domestic relations matter. Doing so will void the Member account. Benefits have no cash value and are not exchangeable for cash.
Program Benefits and Details
All benefits offered to Members at any time are subject to change.
Purchases made by Member prior to program update (5th September AEST) will not be eligible for a retroactive points adjustment. Once Member has reached a new Tier, they will receive an email from Company containing a unique promotion code (if applicable) available to use on their next order/s. This promotion code is not able to be used in conjunction with any other offer. Birthday points will be rewarded on the day in the month of Customer birthday, given their birthday has been updated in their loyalty account 30 days before their birthday. If their birthday is not updated 30 days before their birthday, Customers will receive their birthday voucher 30 days after they've signed up. The annual birthday points are only valid for Loyalty Club members at region applicable Olli Ella website olliella.com/ eu.olliella.com/ au.olliella.com/ us.olliella.com. Member must be signed into Member’s Loyalty Club account at the time of purchase in order to earn and redeem points. Terms of offer are subject to change.
Intellectual Property
All Program design, text, graphics, logos, product names and the copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials are owned by the Company.
Legacy Membership
Members who create their new Program account in the month of September 2024 will be received a spend voucher or discount code on their first order under the Program. Voucher or discount code Free must be redeemed by 30th September 2024.
