See-Ya Suitcase

We offer free shipping for all orders from over €150. Standard shipping starts at €7.95. You can calculate shipping to your region on each product page or in your cart.

Orders placed before 12pm will be processed same day. Orders placed on weekends or bank holidays will be processed next business day. We will endeavour to process all orders within these times frames, however there may be delays during busy sale periods. Once an order has been placed, please allow 3-7 business days for delivery.

DPD or DHL will arrange for the delivery of goods to the address provided as a preferred delivery address.

International orders – Please allow an extra 2-3 days to receive tracking for order shipping to non EU regions. The company is not responsible for any import duties, taxes or delays that may occur during shipping.

If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise.

Please note that we will be unable to cancel orders, change shipping methods or product during busy sale periods.

Once your order is dispatched you will receive shipping confirmation, plus tracking details for your order.

Great! We'll get that shipped out to you as soon as your item is in stock. Please note that if you have any other items in your cart that are not on pre-order, your whole order will ship together once your pre-order item is in stock.

If you have any questions about this, simply reach out to our Customer Happiness team at customerservice@olliella.com or catch them on the live chat, via our website.

We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to and select your shipping destination to see which site to order though”

As we have a warehouse in the EU, any orders shipped to EU countries will not have to pay import duties on their order. VAT will be added at the cart. If you are in a country that is outside of the EU, you may be subject to customs fees. To check these duties, please check with your local customs authority.

Olli Ella is committed to delivering high quality products to our customers. We understand that sometimes things can go wrong.

We offer full refunds or 110% credit notes, if the product does not meet quality standards or if you change your mind.

Some conditions as follows;

• Is returned within 30 days of order delivery
• Item arrived faulty
• Has not been used or worn
• Is not soiled or damaged
• Has original packaging and tags
• Return authorisation number has been issued
• Due to hygiene reasons underWARES briefs are unable to be returned for a change of mind or incorrect size purchase

If all of the above conditions are met, please use the below process when requesting to return product:

1. Contact our Customer Happiness Team on customerservice@olliella.com to request authorisation number. Please explain reason for return, request a credit note or a refund, and reference your order number. If you are claiming a faulty item, please send in photos to support your claim.
2. Once return has been authorised you will be issued a RA#. Please return product in original packaging and return within 30 days of receiving your order.

Packages received after this period or without a RA# will not be accepted. We suggest using a tracked service as we are not responsible for any goods lost in transit.

Once we receive returned goods and they prove to be in original condition with packaging and documentation, we will process the credit note or refund. Please note that Olli Ella is not responsible for transit costs for returned items. These are at the customer's expense unless a product has a fault. 

Where a credit note is issued, it will be at 110% of your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed, it will then be available to use immediately through our online store. 

Faulty or damaged items can be returned by following the above process. Please contact customerservice@olliella.com