Frequently Asked Questions

Standard shipping starts at €4.95. You can calculate shipping to your region on each product page or in your cart. For more information view our Delivery page.

All EU orders placed before 12pm CEST will be shipped the same day. Once your order is dispatched it can take approximately 2-3 business days to be delivered. Shipping is available for EU orders and will take approximately 1-2 to be delivered. During busy sale or launch periods, there may be slight shipping delays. For more information view our Delivery page.

Once your order is dispatched you will receive your shipping confirmation, plus tracking details for your order to your email address.

Please note that we are be unable to add items to your order once it has been placed. If you would like to add extra items you will have to place a seperate order.

You are currently on our EU site - all prices are charged in EUR. You can also shop in USD via our US site, GBP via our UK site, and AUD via our AU site.

We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to.

We hope you love your online purchases, however if you change your mind we offer 30 Day Returns on all items. We also offer 110% credit as an alternative to refunds. You can find our full Returns Policy and instructions on our Returns page.

After adding all items to your cart, proceed to the checkout. You will then have the option to add your promo code to your order. You can use one promo code per order. If you are having trouble applying your promo code, please contact our customer happiness team at customerservice@olliella.com

To reach our Customer Happiness Team, you can chat to us live on the website using the chat function, you can email us on customerservice@olliella.com or if you prefer to speak on the phone, you can call us on +44 20 7713 8668. However you like to chat with us, we’re here to help xx

PS: If you happen to wait unusually long for someone on chat, just leave your email and the team will get back to you once they’ve finished making their cuppa ; )

Olli Ella's world headquarters are located in beautiful Byron Bay. We also have offices in London and Los Angeles. You can find all of our products online or at our many stockists globally.

Olli Ella's warehouse and staff are in full operation, however due to the increased demand in the delivery network there may be a 3-5 day delay in the delivery time of your order. For any delays or disruptions to your local area please check Royal Mail for domestic orders and DHL Updates for International Orders.