Frequently Asked Questions

You are currently on our EU site, which ships to the EU and surrounding countries in EUR. You can also shop in GBP on our UK site. Click here to check if you are shopping in the best store for your shipping zone.

How much does shipping cost?

Standard shipping starts at €4.95. You can calculate shipping to your region on each product page or in your cart. For more information view our Delivery page.

How long will it take to receive my order?

All EU orders placed before 12pm CEST will be shipped the same day. Once your order is dispatched it can take approximately 2-3 business days to be delivered. Shipping is available for EU orders and will take approximately 1-2 to be delivered. During busy sale or launch periods, there may be slight shipping delays. For more information view our Delivery page.

How can I track my item?

Once your order is dispatched you will receive your shipping confirmation, plus tracking details for your order to your email address.

Can I add to my order once it's been placed?

Please note that we are be unable to add items to your order once it has been placed. If you would like to add extra items you will have to place a seperate order.

What currencies can I shop in?

You are currently on our EU site - all prices are charged in EUR. You can also shop in USD via our US site, GBP via our UK site, and AUD via our AU site.

What countries do you ship to?

We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to.

Do you offer returns?

We hope you love your online purchases, however if you change your mind we offer 30 Day Returns on all items. We also offer 110% credit as an alternative to refunds. You can find our full Returns Policy and instructions on our Returns page.

Please note shipping costs, underwares briefs, bodysuits and sale items (sale apparel returns accepted) and gift certificates are non-refundable.

How can I use a promo code?

After adding all items to your cart, proceed to the checkout. You will then have the option to add your promo code to your order. You can use one promo code per order. If you are having trouble applying your promo code, please contact our customer happiness team at customerservice@olliella.com

How can I contact customer service?

To reach our Customer Happiness Team, you can chat to us live on the website using the chat function, you can email us on customerservice@olliella.com or if you prefer to speak on the phone, you can call us on +44 20 7713 8668. However you like to chat with us, we’re here to help xx

PS: If you happen to wait unusually long for someone on chat, just leave your email and the team will get back to you once they’ve finished making their cuppa ; )

Where are you located?

Olli Ella's world headquarters are located in beautiful Byron Bay. We also have offices in London and Los Angeles. You can find all of our products online or at our many stockists globally.

Is there any disruption to Olli Ella orders at this time?

Olli Ella's warehouse and staff are in full operation, however due to the increased demand in the delivery network there may be a 3-5 day delay in the delivery time of your order. For any delays or disruptions to your local area please check Royal Mail for domestic orders and DHL Updates for International Orders.