Dinkum Dogs
Buddy

Did you know that orders placed on our European website are sent from our warehouse in the Netherlands? This means faster delivery times for you.

We offer free shipping on orders from €100, depending on your shipping destination. Check the chart below to see your free shipping threshold:

We offer free shipping on orders from €100 depending on your shipping destination. For orders under €100, Standard shipping starts at €4.95 and is based on the destination country. See table below:

Don't see your country? We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to and select your shipping destination to see which site to order though.

Orders placed before 12 pm will be processed the same day. Orders placed on weekends or bank holidays will be processed the next business day. We will endeavour to process all orders within these time frames, however, there may be delays during busy sale periods. Once an order has been placed, please allow 3-7 business days for delivery. Please note that these are estimated delivery times and depending on the postal network, this may vary slightly.

If you have purchased any products on pre-order, please note that your entire order will be dispatched once all items are in stock.

GLS will arrange for the delivery of goods to the address provided as a preferred delivery address.

Olli Ella is not responsible for any import duties, taxes or delays that may occur during shipping.

If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise.

Please note that we may not be unable to cancel orders, change shipping methods or products during busy sale periods.

Please allow up to 5 business days for orders to be dispatched during busy sale or launch periods. Our warehouse will be working overtime to ship out an increased volume of orders during sales periods so please keep this in mind as we are unable to change or cancel orders once your order has been finalised.

Once your order is dispatched you will receive shipping confirmation, plus tracking details for your order.

Great! We'll get that shipped out to you as soon as your item is in stock. Please note that if you have any other items in your cart that are not on pre-order, your whole order will ship together once your pre-order item is in stock.

If you have any questions about this, simply reach out to our Customer Happiness team at customerservice@olliella.com or catch them on the live chat, via our website.

Please note that we are be unable to cancel orders, change shipping methods or product after an order has been made.

As there is a small window between when you place your order and our warehouse team picking and packing it, we are often unable to change an address once the order has been placed. If you have entered the wrong address, please contact our customer happiness team immediately at customerservice@olliella.com, ensuring your email subject title is “Urgent – Address Change” and they will do their best to try and catch it.

If you have received a tracking number already, we recommend giving your courier a call and asking them to redirect your order.

Olli Ella cannot be held accountable for failed deliveries resulting from an incorrect address entered at purchase. If your package is returned to sender, please contact us and we’ll be happy to issue a store credit for the value paid, minus any shipping fees.

Please note: Any delivery addresses received incomplete or that require changing on an order will delay the dispatch and delivery time.

We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to and select your shipping destination to see which site to order though”

As we have a warehouse in the EU, any orders shipped to EU countries will not have to pay import duties on their order. VAT will be added at the cart. If you are in a country that is outside of the EU, you may be subject to customs fees. To check these duties, please check with your local customs authority.

No, as we are sending out of the EU only. Non-EU countries will have to pay duties. Non-EU countries we ship to that will have duties applied:

• Iceland
• Liechtenstein
• Norway
• Switzerland
• Northern Ireland – Ships from UK.

We work with GLS for our EU orders.

Our warehouse is located in Kludert, Netherlands.