- Cozy Dinkums
- Original Luggy
- Wonder Wagon
- Dinkum Dolls
- Dozy Dinkums
- Changing Baskets,
Frequently Asked Questions
You are currently on our EU site, which ships to the EU and surrounding countries in EUR. You can also shop in GBP on our UK site. Click here to check if you are shopping in the best store for your shipping zone.
How much does shipping cost?
We offer free shipping for all orders from over €100. Standard shipping starts at €4.95. You can calculate shipping to your region on each product page or in your cart. For more information view our Delivery page.
How can I use my Thank You Discount Code?
This code is exclusive to our Olli Ella database subscribers. Simply enter your personal code at checkout to receive €20 off your next order over €70. Not in conjunction with any other offer or code. Online only. Expires 25th August 2022
How long will it take to receive my order?
All EU orders placed before 12pm CEST will be shipped the same day. Once your order is dispatched it can take approximately 2-3 business days to be delivered. Shipping is available for EU orders and will take approximately 1-2 to be delivered. During busy sale or launch periods, there may be slight shipping delays. For more information view our Delivery page.
How can I track my item?
Once your order is dispatched you will receive your shipping confirmation, plus tracking details for your order to your email address.
What currencies can I shop in?
What countries do you ship to?
We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to.
Do you offer returns?
We hope you love your online purchases, however if you change your mind we offer 30 Day Returns on all items. We also offer 110% credit as an alternative to refunds. You can find our full Returns Policy and instructions on our Returns page.
How can I use a promo code?
After adding all items to your cart, proceed to the checkout. You will then have the option to add your promo code to your order. You can use one promo code per order. If you are having trouble applying your promo code, please contact our customer happiness team at email@example.com
How can I contact customer service?
To reach our Customer Happiness Team, you can chat to us live on the website using the chat function, you can email us on firstname.lastname@example.org or if you prefer to speak on the phone, you can call us on +44 20 7713 8668. However you like to chat with us, we’re here to help xx
PS: If you happen to wait unusually long for someone on chat, just leave your email and the team will get back to you once they’ve finished making their cuppa ; )
Where are you located?
Olli Ella's world headquarters are located in beautiful Byron Bay. We also have offices in London and Los Angeles. You can find all of our products online or at our many stockists globally.
Is there any disruption to Olli Ella orders at this time?
Olli Ella's warehouse and staff are in full operation, however due to the increased demand in the delivery network there may be a 3-5 day delay in the delivery time of your order. For any delays or disruptions to your local area please check Royal Mail for domestic orders and DHL Updates for International Orders.
How are you ensuring that products being delivered to my home are safe?
Our warehouse team is working in split shifts to ensure operations are experiencing minimal disruption. In the event of exposure, the secondary team would take on the operational duties. Any team member experiencing symptoms will not be attending site and can perform their duties remotely, where possible. Safety and hygiene is always our utmost priority.