You are currently on our UK site, which ships to the UK and surrounding countries in GBP. You can also shop in EUR on our EU site. Click here to check if you are shopping in the best store for your shipping zone.
How much does shipping cost?
We offer a flat rate of £4.50 for standard packages within England & Wales as well as £19.95 for Northern Ireland & Scotland. We also offer express shipping at a rate of £5.50 for England & Wales & £29.95 for Northern Ireland & Scotland. You can calculate shipping on each product page or in your cart. Free shipping is available for orders over £50. For more information view our Delivery page.
How long will it take to receive my order?
All UK placed before 12pm GMT will be shipped the same day. Once your order is dispatched it can take approximately 2-3 business days to be delivered. Express shipping is available for UK orders and will take approximately 1-2 to be delivered. During busy sale or launch periods, there may be slight shipping delays. For more information view our Delivery page.
How can I track my item?
Once your order is dispatched you will receive shipping confirmation, plus tracking details for your order.
What currencies can I shop in?
You are currently on our UK site - all prices are charged in GBP. You can also shop in USD via our US site, EUR via our EU site, and AUD via our AU site.
What countries do you ship to?
We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to.
Do you offer returns?
We hope you love your online purchases, however if you change your mind we offer 30 Day Returns on all items. We also offer 110% credit as an alternative to refunds. We now offer free returns on WARES apparel (excludes underWARES briefs) for all domestic orders. You can find our full Returns Policy and instructions on our Returns page.
How can I use a promo code?
After adding all items to your cart, proceed to the checkout. You will then have the option to add your promo code to your order. Please be aware that only one promo code can be used per order and codes will not be valid on new products until 7 days after launch. If you are having trouble applying your promo code, please contact our customer happiness team at email@example.com
How can I contact customer service?
To reach our Customer Happiness Team, you can chat to us live on the website using the chat function, you can email us on firstname.lastname@example.org or if you prefer to speak on the phone, you can call us on 020 7713 8668. However you like to chat with us, we’re here to help xx
PS: If you happen to wait unusually long for someone on chat, just leave your email and the team will get back to you once they’ve finished making their cuppa ; )
Where are you located?
Olli Ella's world headquarters are located in beautiful Byron Bay. We also have offices in London and Los Angeles. You can find all of our products online or at our many stockist globally.
Is there any disruption to Olli Ella orders at this time?
Olli Ella's warehouse and staff are in full operation, however due to the increased demand in the UK’s delivery network there may be a 3-5 day delay in the delivery time of your order. For any delays or disruptions to your local area please check Royal Mail for domestic orders and DHL Updates for International Orders.
How are you ensuring that products being delivered to my home are safe?
Our warehouse team is working in split shifts to ensure operations are experiencing minimal disruption. In the event of exposure, the secondary team would take on the operational duties. Any team member experiencing symptoms will not be attending site and can perform their duties remotely, where possible. Safety and hygiene is always our utmost priority.
Why has there been a price increase?
We are still experiencing fallout from the upheaval caused by COVID-19 over the past 18 months. Our price review reflects the skyrocketing global costs for inbound freight, materials and labour. We always work hard to get the best price we can for our customers, without compromising on our commitment to creating timeless Olli Ella treasures that will last, in a way that is both ethical and sustainable. We know that’s important to you, too. Please know we will always carry as much of the cost as we can, and have the best interests of you, our beautiful global community, at heart.
Is your price adjustment across all products?
We've done our best to only increase prices where it’s absolutely necessary. There are a handful of treasures we have been able to keep the prices as they are now. Please contact our Customer Happiness Team if you have any queries and they will be able to talk you through any questions you have.
When will the price increase start?
The new prices are effective from 1 August 2021 BST.. Please check the cut off times in your time zone if you want to place an order at current prices.
The item I wanted was out of stock, if it comes back in stock after the price increase, will you honour the original price?
Yes, of course! If you have your eye on a special something that is currently out of stock, please make sure you have signed up to be notified when it’s back in stock and have received a Back in Stock notification from us. *This will only apply to products that were out of stock prior to the price increase on 1 August 2021 BST, and to customers who have received a Back in Stock notification from us.
How does this work with Clearpay? Will my repayments remain the same if I purchased before August 1?
Yes, absolutely! We want to keep this transition as smooth as possible for everyone. Anything you purchase prior to 1 August 2021 BST will be at the current prices – and that includes any treasures that were purchased via Clearpay.
I want to return my item for a different colour or size. Will you honour the initial price I paid if I purchased it for before August 1?
Yes! We hope you will love your online purchase, but if you do return your Olli Ella treasure for a different colour or size, we will honour the initial price, as long as you purchased your Olli Ella treasure prior to 1 August 2021 BST and the product is still in stock.