You are currently on our EU site, which ships to select countries within Europe. Click here for a list of countries we ship to.
How much does shipping cost?
We offer free shipping for all orders over €150. Standard shipping starts at €14.95. You can calculate shipping to your region on each product page or in your cart. For more information view ourDelivery & Returns page.
How long will it take to receive my order?
All EU orders placed before 12pm GMT will be shipped the same day. Once your order is dispatched it can take approximately 3-7 business days to be delivered. During busy sale or launch periods, there may be slight shipping delays. For more information view ourDelivery & Returns page.
How can I track my item?
Once your order is dispatched you will receive shipping confirmation, plus tracking details for your order.
What currencies can I shop in?
You are currently on our EU site - all prices are charged in EUR. You can also shop in USD via ourUS site, GBP via ourUK site, and AUD via our AU site.
What countries do you ship to?
We ship to over 80 countries worldwide - view ourShipping Regionspage for a full list of countries we ship to.
How does Brexit effect your shopping?
As we have a warehouse in the EU, any orders shipped to EU countries will not have to pay import duties on their order. VAT will be added at the cart. If you are in a country that is outside of the EU, you will need to pay duties on your order if it is over €135. To check these duties, please check with your local customs authority.
Any taxes/customs charges to expect (EU and Channel Islands) and who is exempt?
No, as we are sending out of the EU only. Non EU countries will have to pay duties. Non EU countries we ship to that will have duties applied:
Northern Ireland – Ships from UK.
Who are our couriers?
We work with DPD for our EU orders.
Where we ship from:
Our warehouse is located in Kludert, Netherlands.
Do you offer returns?
We hope you love your online purchases, however if you change your mind we offer 30 Day Returns on all items. We also offer 110% credit as an alternative to refunds. You can find our full Returns Policy and instructions on ourDelivery & Returns page.
How can I use a promo code?
After adding all items to your cart, proceed to the checkout. You will then have the option to add your promo code to your order. Please be aware that only one promo code can be used per order. If you are having trouble applying your promo code, please contact our customer happiness team firstname.lastname@example.org
How can I contact customer service?
Our Customer Happiness Team is available 24 hours a day – worldwide! You can chat to us live on the website using the chat function, you can email us on email@example.com or if you prefer to speak on the phone, you can call us on 020 7713 8668. However you like to chat with us, we’re here to help xx PS: If you happen to wait unusually long for someone on chat, just leave your email and the team will get back to you once they’ve finished making their cuppa ; )
Where are you located?
Olli Ella's world headquarters are located in beautiful Byron Bay. We also have offices in London and Los Angeles. You can find all of our products online or at our many stockist globally.
Is there any disruption to Olli Ella orders at this time?
Olli Ella's warehouse and staff are in full operation, however due to the increased demand in the UK’s delivery network there may be a 3-5 day delay in the delivery time of your order.For any delays or disruptions to your local area please check DHL Updates.
How are you ensuring that products being delivered to my home are safe?
Our warehouse team is working in split shifts to ensure operations are experiencing minimal disruption. In the event of exposure, the secondary team would take on the operational duties. Any team member experiencing symptoms will not be attending site and can perform their duties remotely, where possible. Safety and hygiene is always our utmost priority.