Rewards FAQ's

What is Olli Ella Loyalty Club? 

Our Loyalty Club is a fun way to get rewarded for shopping with us. Join to earn Play Points every time you shop. Use your points for discounts on future orders - the more you shop, the more perks you unlock, like free shipping, special offers, and bigger rewards. Just create an account, shop your favourites, and we’ll do the rest!

How do I join?  

Becoming a Loyalty Club member is simple. Click to join now, just follow the prompts.

Does it cost anything to join?  

Joining Olli Ella Loyalty Club is 100% free, and there is no additional cost for earning or redeeming play points, you will earn play points by purchasing products on our site or through the other actions listed.  

I already am signed up for emails so do I have an account?  

No, you'll need to sign up to Olli Ella Loyalty Club separately - it's quick and easy, just click here and follow the prompts.  

Reward Play Points

How do I earn play points? 

Every time you shop with us, you’ll earn a point for every dollar spent. You can find all the ways to earn play points HERE. 

Do Loyalty Club play points ever expire?  

Your play points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming play points, placing an order, etc.  

Is there a limit to how many play points I can earn? 

There is no limit to how many play points you can earn as a member of the Olli Ella Loyalty Club. Simply make sure you are logged in to your account at the time of purchase, and watch your points grow!  

I earned play points / a new VIP tier with my last purchase, but now I want to return it. What will happen to my reward?  

If you use your rewards towards a purchase and later decide to return that item, your reward voucher will be credited back to your Loyalty Club account. For example, if you use a €5 coupon towards a €100 purchase that you decide to return, the €95 balance will be refunded to your credit card and the €5 reward credit will be deposited back into your rewards account. Any play points accrued on that €100 purchase will also be removed from your play points balance. 

I forgot to sign in before placing my last order / I used a different email address to make my purchase. Can I still earn play points for my purchase?  

We are unable to manually add play points to accounts for previous purchases or purchases made under different email address, so please be sure to always sign in to your account before placing an order so that you can earn your Loyalty Club play points on every purchase you make.

Which countries are eligible for the free shipping reward in the Gold Tier?

Netherlands, Belgium, Germany, Austria, France with minimum spend of 50 Euros

Will I receive play points for purchases I made prior to creating my Loyalty Club account?  

You will start receiving play points from the day you set up your Loyalty Club account. Any purchases prior to 5th September 2024 (the date we launched our Loyalty Club program) don't count towards Loyalty Club play points. However, when you join you will receive 50 play points as a thank you for signing up.  

When do new play points show on my account?  

As soon as you complete a play points-eligible action, the play points will automatically appear in your account.  

I should have earned play points for a purchase, promotion, incentive etc. but I didn’t see my Loyalty Club account balance change. Is there a way to confirm that I did receive credit?  

Yes! You work hard to earn play points, and we want you to feel confident that all of them are right where they should be in your account. If you feel like you have earned play points, but they are not showing up in your account, you can also troubleshoot with these tricks:  
1. Try refreshing your browser.  
2. Try to log out and then back into your account.  

If you still feel like your play points balance is not accurate you can contact our Customer Happiness team via customerhappinessteam@olliella.com and they will look into the issue for you.  

Redeeming Play Points

How do I redeem my Loyalty Club play points? 

Exchanging your play points for discount vouchers couldn't be easier! Simply log into your account, visit the Loyalty Club page to  see your qualifying reward options. You can click the 'Redeem' button to redeem your chosen reward.   
  
You must have a minimum balance of 100 play points each time you would like to make a redemption and play points must be redeemed in increments of 100 (€5). 

At checkout you can decide how many play points to use on your purchases or save them to spend at a later date. Simply select a coupon at checkout to redeem on your purchase.   

How do I check my play points balance? 

Once logged in, you can check your play points balance on your Loyalty Club account page. 

Can I combine play points with an additional discount code?- 

Play points redeemed for discounts cannot be combined with any other discount or offer. 

Are there exclusions for redeeming Play Points

Yes - Play Points cannot be redeemed on Pre-Orders or New Arrival products for the first week after they launch.

Tier Status

What is the difference between the tiers?  

Your membership level is determined by your historical accumulated spending, which includes all your purchases since creating your account. You will start in our Family Tier which is free to joining and move up as you make further purchases.  
Each tier comes with its own perks which are outlined on our Loyalty Club page.  

Tier progression is based on spend amounts. When you qualify for a new tier, you will receive an email welcoming you into your new level outlining all your new Loyalty Club perks.   
  
As soon as you’ve spent €200 in a 12 month period you move up a tier.   

To reach:  
  
Family – Simply join Olli Ella Loyalty Club  
  
Silver – spend €200 in a 12 month period  
  
Gold – spend €400 in a 12 month period  

Could I move down a tier?  

You will be in a tier for a year from the time you enter that tier. In that year simply spend £/€200 to stay in the Silver tier or £/€400 to stay/ move up to the Gold tier.  
If you don’t meet the threshold you will move down one or two tiers potentially.  

How do I know which Loyalty Club tier I am currently a member of? 

Your points balance can be found at the top of the rewards page when logged into your Loyalty Club account. Your current tier will be displayed in the progress bar on the rewards page when logged into your Loyalty Club account.  

How do I cancel my membership? 

Before you go, we want to make sure you know that having an account with us has many benefits outside of earning play points. By keeping your Olli Ella Loyalty Club account active, not only will you earn play points for every purchase but it will also allow you to view your order history, receive up to date order statuses, and store addresses for quicker checkouts. We would hate to see you go! You can do so by contacting our Customer Happiness team via customerhappinessteam@olliella.com  

Is there a long list of terms and conditions that I can read?  

You bet there is! You can find them right HERE.