Dinkum Doll Poppet

Receive Free Standard Shipping storewide when you spend over €100 storewide!

Did you know that orders placed on our European website are sent from our warehouse in the Netherlands? This means faster delivery times for you.

We offer free shipping for all orders from over €100. For orders under €100, Standard shipping starts at €4.95 and is based on the destination country. See table below:

Orders placed before 12pm will be processed the same day. Orders placed on weekends or bank holidays will be processed the next business day. We will endeavour to process all orders within these time frames, however, there may be delays during busy sale periods. Once an order has been placed, please allow 3-7 business days for delivery.

GLS will arrange for the delivery of goods to the address provided as a preferred delivery address.

Olli Ella is not responsible for any import duties, taxes or delays that may occur during shipping.

If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise.

Please note that we may not be unable to cancel orders, change shipping methods or products during busy sale periods.

Once your order is dispatched you will receive shipping confirmation, plus tracking details for your order.

Great! We'll get that shipped out to you as soon as your item is in stock. Please note that if you have any other items in your cart that are not on pre-order, your whole order will ship together once your pre-order item is in stock.

If you have any questions about this, simply reach out to our Customer Happiness team at customerservice@olliella.com or catch them on the live chat, via our website.

We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to and select your shipping destination to see which site to order though”

As we have a warehouse in the EU, any orders shipped to EU countries will not have to pay import duties on their order. VAT will be added at the cart. If you are in a country that is outside of the EU, you may be subject to customs fees. To check these duties, please check with your local customs authority.

No, as we are sending out of the EU only. Non-EU countries will have to pay duties. Non-EU countries we ship to that will have duties applied:

• Iceland
• Liechtenstein
• Norway
• Switzerland
• Northern Ireland – Ships from UK.

We work with GLS for our EU orders.

Our warehouse is located in Kludert, Netherlands.